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Posted by Sherene Funk | Dec 15, 2017 | Retail Best Practices |. To decrease the chances of robbery, retailers say to limit the amount of cash you have on hand. For just $5 per month, get access to premium content, webinars, an ad-free experience, and more! Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Customers are safer, their confidence in you is higher, and your sales are enhanced by a well-kept enterprise. Closeout Specials. How will you respond to customer complaints and other interactions? Questions to consider when writing your customer service policies include: 4. Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. One way to reduce the chance of robbery is to reduce the amount of cash you have on hand. Obviously, the best time to establish policies and procedures for your retail business is before you open your store. Set your policies in writing and make sure everyone understands how you expect your business to be represented. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. Though the specifics of … Only then can the store employee who witnessed the … What is your customer care vision (i.e. The store should be opened to the public on time, indicated with signs or lights as appropriate. Business hours include behind-the-scenes tasks such as receiving, … Air conditioning, elevators, lighting, and computer terminals all require technical maintenance. alterations? Require associates to wear masks or face coverings. A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. Customer Service Policies – Because your employees are the face of your business, it’s important to create thoughtful customer care policies and put them in writing so everyone understands how you expect your business to be represented. Special Orders?). Conclusion: This is an overview of some commonly used policies and documents. Retail stores are extremely vulnerable to lawsuits with significant financial consequences. Will you use one individual or hire an outside cleaning service? What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well. While we all hope it will never happen in our stores, the statistics say it probably will. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. Purpose The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Step 4 - Put the policies in writing and publicise them. You can use these sample dress code policies to tell employees how you expect them to dress for work. Skip Navigation Healthconnection℠ 404-778-7777 No matter what kind of retail business you’re in, one thing’s for sure: You have to do housekeeping constantly. According to a study by Covestro, 71 per cent of executives say employees’ desire for purpose is “prompting HR to rethink certain work policies such as paid time-off for volunteer or community work, flextime and/or telecommuting.”. Our company may also introduce [dress-down Friday] when employees can wear more casual clothing like jeans, simple blouses and boots. Home & Garden equipment: is returnable within 90 days. Facilities also has the responsibility to effectively manage and contr… Though the specifics of … Having policies in place can calm those storms of doubt your customers might have. Plus, enjoy a FREE 1-year. What happens after someone steals from your retail store? Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. Depending on your lease, your landlord may take care of exterior landscaping and building maintenance. Workplace Policies. Also determine under what circumstances you’ll accept personal checks. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. Trees, Perennials, and Shrubs can be returned in-store within 1 year. We review these policies in detail during our audit process and expect our vendors to share these views and comply. Is it a high-ticket item your customers will be unable to pay cash for? Then, both male and female employees should wear suits, ties, white shirts and appropriate shoes. Leave policies should also account for employees who need to stay home with their children if there are school or childcare closures, or to care for sick family members. Policies are more than daily procedures and work rules; they're a road map for success. Customer service can be as simple as saying hello to customers as soon as they step through your doors. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Most of the work happens before you ever begin to write. Seasonal employees have access to the E-Store. Will you be available for calls or emergency concerns after hours? Take time to think these various details through, then schedule times for each task to be done and who is to do it. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. Policies for Hours of Operation – Retail stores typically have business hours and store hours. When you block an app, users who have the policy are unable to install it from the Teams app store. Add one more list of tasks to oversee. Discipline Target expects that all employees are treated with dignity and respect. Your employees are the front line of customer service. Although many retailers don't have many problems with crime, it's certainly something you need to be on the lookout for in your daily operations. “What goes on behind the scenes of your retail business is vitally important because the support systems you put in place are what keep your business alive and well.”. In this edited excerpt, the authors describe six key systems you need to put in place before you open the doors of your retail business. Content Marketing Can Help! Do you extend credit or offer terms to customers? Only you or the person designated by you may pick up the item(s) purchased. How do you plan to reduce external network threats? Most retail businesses that accept checks ask for a form of picture identification from the customer writing the check. Employees assigned to open should arrive early to prepare the store for its opening to the public. Apple offers in-store pickup for many of the items available on the Online Store. For example, we may require employees to wear semi-formal attire for an event. You can use these sample dress code policies to tell employees how you expect them to dress for work. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. What contingency plans do you have in place in case of emergencies. A government-issued photo ID and order number will be required for pickup. Policies Involving Customer Service. On the other hand, when your retail space is orderly and clean, customers feel safer, have more confidence in you, and are more likely to return in the future. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. The following policies apply to content and metadata (including publisher name, product name, product icon, product description, product screenshots, product trailers and trailer thumbnails, and any other product metadata) offered for distribution in the Store. This includes Buy One, Get One Free offers. Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Use the questions below as a guideline to creating policies for your hours of operation: Setting up these expectations and sticking with them will help you avoid disappointment on behalf of yourself, your employees and your customers. In Start Your Own Retail Business and More, the staff of Entrepreneur Media, Inc. and writer Ciree Linsenman explain how you can get started in the retail industry, whether you want to start your own specialty food shop, gift shop, clothing store or kiosk. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. It’s easy to always be working and even if you love what you do, it’s not healthy to never have an off switch. Please drain gasoline or other flammable materials prior to returning. Finally, you will disseminate your documents and train users in the new policies and pro… That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Be sure to keep a copy near the cash register for easy reference. Employees should begin preparing at a designated time for the store to close. By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. This includes Buy One, Get One Free offers. Write up a plan that includes what your realistic hours per week should be, including networking functions and online social marketing, extra time spent on the weekends spent taking up the slack from the week, casual phone conversations that turn into business, and stick with the plan. Base this decision on what sort of merchandise you sell. It builds upon the values we share. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. How to Bootstrap for a New Startup by Hiring Freelancers, The Complete, 12-Step Guide to Starting a Business. Target will not knowingly work with vendors or factories who use physical abuse or … We’ll explain why store policies are just as important for your business as the products you sell. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else. What are the criteria? Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. We take Internet coupons with only two restrictions. gift wrapping? This includes casual, part-time and full-time employees and those on maternity leave or career breaks. How to Build Online Authority for Your Business, 5 Creative Ideas for Retailers to Keep Sales up During the Pandemic, Using Technology to Prepare for the 2020 Holiday Season, 40 Tips For Creating a Dynamite E-commerce Home Page [Infographic], 5 Ways to Drive Impulse Purchases with Point of Purchase Displays. If not, which forms of currency will be accepted by your store? But, cell phones may also cause problems when used imprudently or excessively. Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Below are some questions to ask when determining what your housekeeping policies will be: 5. With a few retail store policies examples, it should be doable. All employees should ensure they understand and comply with the infection prevention policies and practices in place in their workplaces. Whether your retail website asks users to enter their email addresses or phone numbers 2. To be effective, policies need to be publicised and provided to all existing and new employees. What information is required from a customer paying by check? As stated before, a company’s policies and procedures help managers and employees understand just what should be done in … Try risk free for 60 days. Other businesses ask for more detailed information, such as a home or work telephone number. Whether you need to set up initial policies or update old ones, taking the time to do so will help your business stay on track and avoid making mistakes when dealing with customers. Documents employees need for travel (e.g. Policies should be written in plain English and easily understood by all employees. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. Leave policies should be flexible and non-punitive, and allow sick employees to stay home and away from co-workers. classes? After writing, your documents should be reviewed, validated, and approved. The other restriction is that the electronic coupon value (or the double value) may not exceed the value of the item being purchased; the same as for other coupons. Store policies give an extra boost of confidence in shoppers because they see that if something should happen to their order, the store owner has already covered it. Keep an employee bulletin board in the back of the store where you can post important notices. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. Retailers believe that a consistent standard for cleanliness and orderliness gives them several advantages over stores that don’t have a cleanliness standard. Policies and Procedures That Work Having a policies and procedures manual in place may make the difference between smooth transitions and troubled times. This will allow you to easily and confidently enforce your rules. Will you offer a customer loyalty program? Struggling to Find Good Employees? Our employee cell phone policyoutlines our guidelines for using cell phones at work. If your business is in a shopping center you will most likely be required to remain open certain hours as part of your lease, especially if you rent in an indoor mall. Role of Businesses and Employers in Responding to COVID-19. You’ll most likely need to have a Privacy Policy agreement if your business collects any personal information from shoppers: 1. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. You must be a global admin or Teams service admin to manage these policies. How do you want returns and exchanges handled? Managing of promotions and events: Stores rely … Here are some things to consider when drafting your security policies: It’s important to assess your current policies and procedures and identify areas of need so you can improve internal controls and eliminate risks in the operation of your retail store. Only you or the person designated by you may pick up the item(s) purchased. We recognize that cell phones (and smartphones especially) have become an integral part of everyday life. You can use the global (Org-wide default) policy or create and assign custom policies. As a small business, you owe it to your employees to provide fair pay (even if you cannot provide Costco-level pay) and to do what you can to provide them with a happy work environment. All our stores in the chain feature the best buys we can find worldwide. Be sure to keep a copy near the cash register for easy reference. If you've launched a retail business, figuring out retail store rules and regulations for employees from scratch may seem baffling. Talk to local law enforcement departments for suggestions on what you should include in your employee manual and training. Learn to set limits for yourself. They can also improve the way your customers and staff deal with your business. Wash your hands often with soap and water for at least 20 seconds. Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. Retail businesses have two kinds of hours: business hours and store hours. How will you handle product loss due to damage or theft? Store policies. Code of conduct. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. A government-issued photo ID and order number will be required for pickup. Editor’s note: We continue to provide resources that allow our associates to adapt to changing needs resulting from COVID-19. Copyright © 2021 Entrepreneur Media, Inc. All rights reserved. Lowe’s takes preventative measures and invests more than $1.2 billion in response to coronavirus pandemic. It is important to create policies and procedures for shoplifting in your retail store. Neglecting maintenance and repairs such as repainting, cleaning windows, replacing worn fixtures, and other janitorial services can lead to reduced customer traffic. This could refer to: Regular trainings your company conducts (related to the new hire’s position) Conferences and workshops; Resources (e.g. Once you're open for business, things will happen very quickly, so you want to be able to create the work ethic and atmosphere you want in your business before you open. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. What will you do in the event of a power failure? How much money will you keep in the till? Mention training and development initiatives you offer employees. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. What is your shoplifting policy and procedures? Do you accept all forms of currency? Sherene Funk is the author of the contemporary romance Autumn in Your Arms and two small business e-books. We take Internet coupons with only two restrictions. Year-round employees and their spouses have access to the E-Store. Otherwise, your employees will be able to take advantage of you and your company should they find any loopholes regarding its policies. What special services will you offer your customers?

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